- SCTA’s ADA Service Policy
- SCTA ADA Eligibility Policies and Procedures
- Application for Transportation Services
- SCTA Policy Personal Care Attendants (PCA) and Companions – ADA Complementary Paratransit Service
- SCTA Reservation Policy
- SCTA Mobility Device Securement Policy
- SCTA No-Show Policy
- SCTA Disruptive Passenger Policy
- SCTA Paratransit Customer Complaint Policy
- Complaint Form
- SCTA Reasonable Modification Policy
- SCTA Reasonable Modification Request Form
- Download an ADA Information Packet
REASONABLE MODIFICATION POLICY
What is a Reasonable Modification? A reasonable modification is any change to a rule, policy, or practice that allows individuals with disabilities equal access to service, as long as the modification does not create an undue burden, such as costs, financial resources or operations, for the service provider or fundamentally alter the nature of the service. Who Can Request a Reasonable Modification? Any person with a disability who needs a change (or “modification”) to a rule, policy, or practice in order to access a service can request a reasonable modification. Your family, friend or other representative can request the modification on your behalf as well. How does a Person Request a Modification? Simply call or email STS at 570-429-2701 or firstname.lastname@example.org for assistance in gaining access to a particular place, vehicle, or service. A written request is not required but often is a good idea by using SCTA’s Reasonable Modification Request form. Individuals are not required to use the term “Reasonable Modification” when reservations are made.
When does a Person Need to Request a Modification? There is no time frame. A person can request modification at any time even if that person has already started using the particular service without modification. What if My Public Transportation is Not Accessible or my request for a Reasonable Modification is denied? You have the right to file a grievance with your local public transportation Authority. Grievances can also be filed with the FTA if satisfaction is not obtained.
It is Schuylkill Transportation Authority’s policy to review reasonable modification requests to its policies, or procedures when requested to do so by qualified individuals with disabilities when such modifications are necessary to avoid discrimination based on disability.
Requests will be considered on a case-by-case basis and may be denied on one or more of the following grounds:
- Granting the request would fundamentally alter the nature of STS’s service, programs or activities;
- Granting the request could create a direct threat to the health or safety of the requestor or others;
- Granting the request would create an undue financial or administrative burden for the Agency; or,
- Without such modification, the individual with a disability is otherwise able to fully use STS’s service, programs, or activities for their intended