- SCTA ADA Eligibility Policies and Procedures
- Application for Transportation Services
- SCTA Policy Personal Care Attendants (PCA) and Companions – ADA Complementary Paratransit Service
- SCTA Reservation Policy
- SCTA Mobility Device Securement Policy
- SCTA’s ADA Service Policy
- SCTA No-Show Policy
- SCTA Disruptive Passenger Policy
- SCTA Paratransit Customer Complaint Policy
- Complaint Form
Oversight of the Process
Eligibility for SCTA’s ADA complementary paratransit service is determined by a SCTA staff member who has been trained in the requirements of 37.125 and SCTA’S ADA eligibility processes and procedures.
All ADA eligibility policies and procedures have been approved by the SCTA’s Executive Director and Board of Directors as required by the SCTA.
Applications are available by calling SCTS’s Customer Service. All requests for ADA applications are logged in to the SCTA eligibility database. The application contains various parts. Parts 1, 2, and 3 must be completed in order to be considered eligible for ADA Service. Applications must be submitted by mail or delivered directly to one of SCTA facilities – faxes are not accepted.
A brochure explaining eligibility for ADA is included with the application packet and is available at key locations throughout the community such as SCTA’s Terminal in Pottsville and our facility in St. Clair.
Eligibility for Other ADA Programs
Requests for ADA eligibility must be accepted and considered, regardless of the applicant’s eligibility for any other SCTA services including: Shared Ride, MATP, PwD and Aging Waiver.
SCTA will inform applicants of other transportation offerings within the coordinated system, offer to assist with applications as appropriate and provide mobility management counseling to ensure that individuals understand their options for the various types of trips they take. However, individual and trip eligibility for ADA Complementary Paratransit is not based on eligibility for any other program and must be granted based on the regulatory criteria.
It will be the policy of SCTA to grant PCA eligibility for all ADA eligible individuals, in recognition of the fact that any individual with a disability may require assistance with a daily life activity associated with an SCTA ride at some point during the duration of their eligibility. There are no restrictions on who may serve as a PCA as long as they are age EIGHTEEN or over and able to provide the necessary assistance during the trip or at the destination. The ADA’s PCA Policy explains the distinction between a PCA and a companion and the advance reservation requirements when scheduling a ride.
Applications received which are missing Part 2A or 2B, which are unsigned, have a substantial number of questions unanswered are returned to the applicant with written instructions. Returned incomplete applications returned are logged into SCTA’s data base
Consideration of Home Address
An applicant’s home address alone is not a basis for granting or denying ADA eligibility. The eligibility decision is based on independent functional ability to use the fixed route system, not proximity to a bus stop or place of residence. Any individual with a disability who lives within SCTA’s jurisdiction may apply. People who live or travel outside the ADA service area will be informed in writing of their personal eligibility and the requirement that all trips begin and end within the service area.
Individuals who live outside SCTA’s jurisdiction may apply for visitor status to use ADA while in the area. No verification of disability is required if the applicant’s disability is apparent. If it is a “hidden disability”, verification from a health care provider must be presented in advance. Verification of ADA Complementary Paratransit eligibility from another transit system is also accepted. 21 days of eligibility within every 365 day period is provided to qualified visitors with disabilities.
It is the policy of SCTA to make ADA eligibility determinations as promptly as possible, but within 21 days of the receipt of a completed application. Public information about the eligibility process includes this requirement. If an eligibility decision cannot be issued within 21 days, the ADA eligibility coordinator will contact the applicant by phone on the 21st day and advise them of their presumptive eligibility and right to use the service until such time as the applicant is notified of his or her eligibility.
SCTA maintains a database for applications, including a mechanism to track the 21 day notification deadline.
Notification of denial, conditional or temporary eligibility
Determination letters issued by SCTA will include the specific reasons for denial, conditional or temporary eligibility in specific enough detail to permit the applicant to prepare for an appeal, if desired.
Letters will also include information about the right to appeal, to be heard in person, and the appeal form, with the 60 day cutoff date section completed.
Individuals who have been determined ineligible, conditionally or temporarily eligible have the right to appeal the limitations based on their ADA eligibility. The right to appeal is explained in the determination letter, and the appeal process policy and request for appeal form is included with the determination letter. Applicants are required to make a request for an appeal in writing, but do not have to provide any additional written information if they choose not to.
Upon receipt of a request for appeal, SCTA will conduct an administrative review on the day the appeal is received. If there is sufficient information in the appeal to overturn the initial decision and grant full eligibility with the approval of the eligibility coordinator’s supervisor, SCTA will issue a determination letter. Otherwise, the applicant’s complete file and any information submitted with the appeal will be sent to the three person appeal committee the following business day.
The committee will have 20 days to consider the information and may consult with each other by conference call during this time. On the 20th day they must record a decision and submit it to SCTA. If there is not sufficient information in the appeal to make a decision, they may request SCTA to notify the applicant of the next two hearing dates and of the opportunity to present their case to the committee in person. If the applicant declines the hearing, the committee will make a decision on the information they have available.
If, after initial review of the appeal, the committee’s decision is for anything less than full eligibility, the applicant is notified of the right to appear at either of the next two in person hearing dates. In person hearings are held on the second and fourth Wednesday of each month. If requested, transportation to the hearing will be provided for the applicant at no cost. The applicant has the right to decline the hearing, in which case the original decision of the committee will be final. If there is a hearing, the Committee will render a decision within 10 days. Failure to meet the deadline will result in presumptive eligibility for the applicant until such time as a decision is rendered.
It will be the policy of SCTA to grant unconditional eligibility for a period of not less than two and not more than five years depending on the applicant and potential for a change in functional ability. 90 days prior to expiration, the applicant will receive a recertification form to complete and return to SCTA. In most cases, there will be no requirement to provide additional information from a health care provider. If the recertification form is not received within 30 days of the expiration date the applicant will receive a reminder letter advising them that their eligibility will lapse if they fail to complete the recertification process.
If there appears to be a significant change in functional ability that would result in conditional or denial of eligibility, the SCTA ADA eligibility coordinator may contact the individual and request additional information from professionals as necessary in order to make an accurate determination. If, as part of the recertification process, and applicant moves from unconditional to conditional eligibility, the new eligibility status will not take effect for 60 days to provide ample time for the applicant to appeal.