- SCTA ADA Eligibility Policies and Procedures
- Application for Transportation Services
- SCTA Policy Personal Care Attendants (PCA) and Companions – ADA Complementary Paratransit Service
- SCTA Reservation Policy
- SCTA Mobility Device Securement Policy
- SCTA’s ADA Service Policy
- SCTA No-Show Policy
- SCTA Disruptive Passenger Policy
- SCTA Paratransit Customer Complaint Policy
- Complaint Form
- Download an ADA Information Packet Containing All Of The Above
SCTA requires that all common wheelchairs, and/or mobility devices, along with the individual be secured with all provided securement devices and seatbelts. All passengers are required to wear seatbelts on vehicles with such devices.
Those individuals whom do not want their wheelchair secured but are physically able to transfer to a seat will be asked to do so and to wear the appropriate seatbelt. The wheelchair, or mobility device, must be secured in a position as to not allow freedom of movement while the bus is in motion.
Any individual with a common wheelchair or mobility device that can be secured, but refuses to allow the device to be secured, will have the potential hazards explained to them. The hazards may include, but not be limited to, those that could result in damage or injury to themselves and/or their mobility device from not being properly secured while in transit should an accident or incident occur. They also may have future service declined to them.
If a particular type of common wheelchair or mobility device cannot be secured the individual will not be denied transportation. Instead, if the individual is physically able to, he/she will be asked to transfer to a seat and will be required to wear a seatbelt.
In the event that medical circumstances prohibit securement, a reasonable accommodation request will be processed.