Schuylkill Transportation System (STS) surveyed the riders of their shared ride service over the period August 5, 2021 to September 18, 2021. The survey included a total of 16 questions. One question was a multipart question which asked respondents to rate their overall satisfaction with STS’s service and to rate the organization according to 17 measures of performance. At the end of the survey, riders were also invited to provide open-ended feedback about the service. To shorten the survey and supplement the survey data, respondent gender, age, zip code, and recent travel characteristics were extracted from STS’s Ecolane database.
For the purposes of analysis, the questions were divided into three categories: rider satisfaction, service usage and awareness and rider characteristics. In cases where a question could fit into more than one category, it was included in the category deemed to be the best fit.
A summary of the survey results is provided here.