2017 Fixed Route Rider Survey: Final Report

Schuylkill Transportation System surveyed the riders of their fixed route bus service over the period July 5, 2017 to July 11, 2017. The survey was based on a standard survey developed by the Pennsylvania Department of Transportation (PennDOT) and consists of 15 questions which address customer satisfaction, rider characteristics and patterns in service usage. The first question is a multipart question which asks respondents to rate overall satisfaction and satisfaction with 19 performance measures. In preparation for the survey, Data Centric Services (DCS) worked with STS to establish the number of surveys to collect on each route and to layout an implementation plan to ensure STS would achieve the survey targets. STS staff distributed the survey to riders and returned the completed surveys to DCS for processing and analy-sis. A summary of the results is provided here.

A total of 299 completed surveys were collected. Based on the results of the survey, the total number of unique STS riders is estimated to be between 500 and 1100 the margin of error is less than 4.8%, meaning that the survey results reflect the complete population of riders to within +/- 4.8%.

View the Report

Click here to download the 2017 Fixed Route Rider Survey »